Easy as ABC….D

As featured in the March edition of Northern Insight magazine.

Joanne Howe, MD of Howe Consultancy explains how businesses should focus on employees who go Above and Beyond the Call of Duty.

During your recruitment process it is obvious who you look for – the right experience, relevant qualifications, positive attitude and high levels of professionalism which reflects your company. But what else businesses should look for is how important ABCD can be. From an HR perspective, it saves the repeated headache of hiring that typical no can do employee who will do anything for an early finish. You should aim to hire an employee, who is not only an asset to your company but someone who goes over and above to ensure they are giving it their all.

It’s not about an employee who constantly wants a pat on the back, for everyone in the office to know what they’ve done – it’s the behind the scene employee who’s exceptional attitude and dedication has caught the attention of all, and they go about it with minimal fuss.

There was a story recently reported in the Independent about a man who worked for McDonalds. He served a customer who was thought to have quadriplegia who asked him for help. He took his order after a few attempts and then walked away from the customer. Most people around him thought he wasn’t going to help, but he washed his hands and came out to help the elderly man.

An onlooker said: “The cashier came out from the kitchen, sat down, and began cutting the man’s meal and helped him eat. At that point, the tears started to gather in my eyes.”

It was reported that she was particularly moved as her uncle suffers from the same condition.

This member of staff really did go above and beyond; he was not required to do this nor would he have been disciplined for not, but he took it upon himself to ensure this customer was happy and could enjoy his meal just like everyone else – an absolute credit to the company.

ABCD is that little extra – the cherry on the top of the cake. A must for small businesses to strive for during the interview stage of your next employee.

Tips for choosing the above and beyond employee:

  • Ask them Outright – what have they done, to give that little extra, to go that extra mile? You need an honest and truthful reply. A real situation, which would hopefully impress the interview panel.
  • References – get in touch with their previous employers, because as we know, not everyone tells the truth on their CV. Check out whether the applicant has a reputation for going above and beyond.
  • Dedicated; eager to impress, and strive to create a happy life – See how they got here? What challenges have they overcome in life to make them the person they are today? Have they dedicated their time to anything in particular ie good cause, voluntary work, running a club.

A few little tips from Howe Consultancy, to help you find the exceptional, loyal and most appropriate member of staff for  your company. To find out any more information call us on 07921 256981 or email us at info@howeconsultancy.co.uk.


Until next time,